Terms of service

Last updated: [date]

These terms are an agreement between [Company name], [address] ("HiveVote", "we") and the person or organisation that creates a HiveVote account ("you").

The service

HiveVote lets you run feedback portals, roadmaps, changelogs and in-app widgets for your users, with a dashboard for your team, a REST API, webhooks, an MCP server and integrations.

Accounts

• You keep your sign-in secure and are responsible for what happens under your account and by the team members you invite.
• You give accurate information and are old enough to agree to these terms where you live.
• The account that creates a project owns it and its billing.

Plans, trial and payment

• New accounts get a 14-day trial with the features of the Hive plan. Some features are not available during the trial (custom domain, custom single sign-on, export/import).
• After the trial, a paid plan (Worker, Colony or Hive, monthly or yearly) continues the service. Prices are on [pricing page]. [Taxes: say whether prices include VAT.]
• Subscriptions renew automatically until cancelled. You can cancel in Settings, Billing; the plan runs until the end of the paid period. [Refunds: state the policy.]
• If a payment fails we'll try again and tell you; if it keeps failing, the subscription ends and the dashboard locks until you choose a plan. Your portals keep working.

Your content and your users

• You keep all rights to the content you and your users put into HiveVote. You give us the rights needed to host and show it as the service does.
• You're responsible for your portals: that you may collect your users' data, that you have a privacy notice for them, and that content on your portals is lawful. For your users' personal data we are your processor under the Data Processing Agreement.
• You can download all of a project's data at any time (Settings, Project), on every plan.

Acceptable use

Don't use HiveVote to break the law, send spam, distribute malware, harass people, infringe others' rights, or to probe, overload or get around the service's limits and security. We may suspend an account that does, after telling you why where we can. A suspended account's projects are offline; nothing is deleted while it is suspended.

Ending the agreement

• You can delete your account in Settings, Your profile. Your subscription ends at once, your projects go offline, and they are deleted with everything in them 14 days later unless you undo it before.
• We may end the agreement for a serious breach of these terms, or with [N days'] notice otherwise, [and refund prepaid fees for the rest of the period].

Availability and changes

We work to keep HiveVote available and secure, but don't promise it will be uninterrupted. [Service levels, if any.] We may change features; we'll announce changes that take something important away [N days] ahead.

Liability

[Limitation of liability, exclusions, and caps, as advised.]

Law and disputes

These terms are governed by [the law of Switzerland / ...]. Courts at [place] have jurisdiction, [unless consumer law says otherwise].

Changes to these terms

We'll tell account owners about material changes [N days] before they apply. If you don't agree, you can delete your account before then.

Contact: [email]